BEMÆRK: Ansøgningsfristen er overskredet
Customer Service Specialist – Deutsche Post Nordics
Deutsche Post Nordics part of Deutsche Post Sales Europe is looking for a Customer Service Specialist
Do you want to help “move the world” and ensure the best services for our customers and the market? Seize the opportunity and become part of the world's leading logistics company Deutsche Post DHL Group!
At Deutsche Post DHL, people mean the world to us. That is why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development, and we embrace diversity. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company of the world.
The Deutsche Post Nordics team located in Brondby, Denmark, is looking for a new Customer Service Specialist colleague. We are interested in people that are naturally structured, energetic and enjoy being the first point of contact for our customers. You will be the frontline customer and sales support who will be specialized in International Cross-Border and German mail products by using telephone, email and face-to-face meetings as appropriate. Supporting the Sales team and handling customers tracking dispatches, invoices, claims and other daily queries. With your work, you will make the whole team successful and to secure the continuity of the positive development and growth of the region.
You strive towards excellence and continuous improvement within any stage of our customer’s journey to create value for their business. Ideally, you will take naturally responsibility your daily work, routines and tasks. You work with joy and see that requested support from customers and colleagues are handled timely and professionally.
You will be part of a department with six team members.
Your key duties and responsibilities:
• First point of contact for customers
• Managing and resolving customer queries
• Handling customer complaints and account queries
Besides the above you will:
• Take responsibility for the implementations and the customer support at the beginning of the journey as a new costumer with our products
• Liaise with internal DHL departments/personnel to set-up, and guide to make sure we always have effective processes and secure excellent customer experience
• Assist in the team’s target to deliver continuing growth expected by the company
• Maintaining accurate customer records within the Sales Force CRM system
Preferably, you possess the following skills/background:
• 1-3 years of experience with customer service or sales support
• Relevant educational background e.g. BA in Customer Service or BSc SEM. Both lower and higher levels of education can be relevant depending on your experience
• Excel skills are essential on a professional level
• Confident and articulate email and telephone manner
• Invoicing experience will be valued
In addition, you will need the following personal skills to succeed in this position:
• Independent and pro-active
• Open-minded and innovative
• Flexible and comfortable with many different tasks
• Organized and structured
• Team player within an international environment
• Able to listen and take action when a customer situation requires
Your workplace will be Banemarksvej 48, 2605 Brøndby. Working hours is placed Monday to Friday between 08.00 – 18.00.
The expected start date will be as soon as possible.
Please send your application and CV in English as soon as possible as the applications are handled on an ongoing basis.
We are looking forward to hearing from you!
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Ballerup Kommune
-Virksomheden tilbyder:
-Arbejdsgiver:
DHL Freight Denmark A/S, Banemarksvej, 2605 Brøndby
-Ansøgning:
Ansøgningsfrist: 23-07-2023; - ansøgningsfristen er overskredet
Ved skriftlig henvendelse: https://careers.dhl.com/global/en/job/DPDHGLOBAL187915ENGLOBALEXTERNALAVATURE/Customer-Service-Specialist-Deutsche-Post-Nordics
Se mere her: https://job.jobnet.dk/CV/FindWork/Details/5858329
